Shipping policy

Free Shipping

We offer FREE shipping on all orders over $120.

Shipping rates for orders under $120 are:

• Ambient (Shelf-Stable) Orders: Flat rate of $15.00
• Refrigerated & Frozen Orders: Flat rate of $35.00

All refrigerated and frozen orders are shipped in premium insulated thermal packaging with dry ice and/or gel packs to help maintain safe temperatures during transit.

To ensure products arrive in the best possible condition, refrigerated and frozen orders are subject to a minimum purchase requirement.

When We Ship

Orders are shipped Monday through Wednesday only.

This shipping schedule helps prevent packages from sitting with carriers over the weekend and allows your order to arrive as quickly and safely as possible.

Generally:

• Orders placed after Wednesday may ship the following Monday.
• Orders placed later in the week are held until the next available shipping day.
• Orders placed over the weekend are processed for shipment early the following week.

If severe weather, natural disasters, holidays, or carrier disruptions are expected to impact delivery, we may delay shipment until conditions improve. Our goal is always to deliver your order in the best possible condition.

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How We Ship

EasyLunches specializes in safely shipping frozen, refrigerated, and shelf-stable foods throughout the United States.

Every cold shipment is packed inside an insulated thermal container using dry ice and/or gel packs based on the season, destination, and anticipated transit time.

Our packaging is designed to protect your products throughout normal shipping conditions during both warm and cold weather.

Most frozen products should arrive frozen or very cold upon delivery. Some bakery items or bread products may thaw more quickly during transit and are not guaranteed to arrive frozen, but they remain suitable for refrigeration or freezing upon arrival.

Where We Ship

We currently ship throughout the 48 contiguous United States.

We do not ship to:

• PO Boxes
• APO/FPO addresses
• International destinations

Orders placed using PO Box addresses may be delayed or canceled, and EasyLunches cannot accept responsibility for shipments addressed to PO Boxes.

Receiving Your Package

When your package arrives, we recommend opening it as soon as possible.

Please:

• Refrigerate or freeze products immediately.
• Do not handle any remaining dry ice with bare hands.
• Allow leftover dry ice to dissipate in a well-ventilated area.

Frozen products should arrive frozen or very cold to the touch. Products that are still properly chilled are generally suitable for immediate refrigeration or freezing.

Tracking Your Order

Once your order leaves our warehouse, you'll receive a shipping confirmation email with tracking information.

Most carriers also provide updates when your package is:

• In transit
• Out for delivery
• Delivered

If you haven't received a shipping confirmation within a few business days, please contact our Customer Support team for assistance.

Shipping Protection

We take great care packaging every shipment, but carrier delays occasionally happen.

If your order experiences unexpected transit delays or arrives damaged, please contact us as soon as possible.

To help us investigate quickly, please include:

• Your order number
• Photos of the package
• Photos of any damaged or affected products

Depending on the situation, we'll review your claim and determine the appropriate resolution, which may include a replacement, refund, or other suitable remedy.

Please note that carrier delays caused by severe weather, natural disasters, unusually high shipping volume, mechanical failures, or other events outside of our control may affect delivery times.

Customer Responsibilities

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your shipping and billing information carefully before submitting your order.

Customers are also responsible for receiving deliveries promptly and refrigerating or freezing perishable products immediately after delivery.

EasyLunches is not responsible for delays or delivery issues resulting from incorrect addresses, incomplete shipping information, failed delivery attempts, or packages left unattended after successful delivery.

Shipping Protection

EasyLunches offers Shipping Protection at checkout for added peace of mind.

If Shipping Protection is purchased and your order is lost, damaged in transit, or experiences a covered shipping issue before it is successfully delivered, we'll replace or reship your order at no additional cost, subject to the terms and conditions of the Shipping Protection coverage.

Shipping Protection coverage ends once the carrier marks your package as delivered. After delivery, customers are responsible for promptly retrieving and properly refrigerating or freezing perishable items.

If Shipping Protection is not purchased, requests for replacements or refunds will be reviewed on a case-by-case basis in accordance with our Shipping, Refund, and Return Policies.

Apartment, Suite & Unit Numbers

If your shipping address includes an apartment, suite, unit, building, or similar designation, it is your responsibility to provide this information accurately when placing your order.

EasyLunches is not responsible for delivery delays, failed deliveries, lost packages, or additional shipping charges resulting from missing or incorrect apartment, suite, or unit numbers.

Our Satisfaction Guarantee

Your satisfaction is important to us.

We carefully package every refrigerated and frozen shipment to arrive properly chilled and ready for refrigeration or freezing.

If your order arrives damaged, contains incorrect items, or your refrigerated or frozen products arrive in an unacceptable condition, please contact us within 24 hours of delivery.

Please include photos whenever possible so our team can review the issue quickly.

We'll work with you to find an appropriate resolution, whether that's a replacement, refund, or another suitable solution.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact our Customer Support team as soon as possible and include your order number.

We'll do our best to accommodate your request before your order enters fulfillment.

Once fulfillment has begun or an order has shipped, we are unable to make changes or cancel the order.