About Our Products
How long do lunches keep?
Most of our products have a 14-day shelf-life. Fresh produce and sandwiches will have a 9-day shelf life upon receiving your order, ensuring your kids enjoy fresh and healthy meals throughout the week.
How will my order stay cold in transit?
We ensure that your tailored meals arrive fresh and safe by using insulated packaging and ice packs to keep everything cold during transit. Learn more about our shipping practices here.
Where can I find ingredient list and nutritional information?
You can find detailed ingredient lists and nutritional information for all our products on each product’s page on our website. This guarantees you know exactly what you are selecting to include and make informed choices when tailoring your family’s meals.
Do your products contain any allergens?
Yes, some of our products may contain common allergens such as nuts, dairy, gluten, and soy. Each product page includes detailed ingredients and potential allergens. If you have any specific allergy concerns, please review this information carefully and/or contact our customer support team for assistance.
Shipping
Where do I find tracking information?
Once your order is shipped, you will receive an email with your tracking number. You can use this number to monitor the status of your delivery and estimate its arrival time. For more details, visit our tracking information page.
Can I choose a specific delivery time window?
At this time, we are unable to offer scheduled delivery time windows. However, we ship orders so they arrive at the beginning of the week to cover your weekly needs. For further information, check out our delivery information page.
Where do you ship to?
Currently, we only ship to the continental US.
Return and Exchanges
What is your return/exchange policy?
Due to the perishable nature of our products, we do not accept returns or exchanges. We strive to ensure the highest quality and freshness of all items shipped, and as such, all sales are final.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery at contact@easylunches.com or 312-217-1070. Please provide your order number, details of the issue, and any photos of the damaged or defective product. We will review your case and, if approved, issue a replacement or a refund.
Incorrect Items
In the event that you receive the wrong item, please contact us within 48 hours of delivery at contact@easylunches.com or 312-217-1070. Please provide your order number, details of the incorrect item received, and any photos. We will arrange for the correct item to be shipped to you promptly.
Quality Assurance
We are committed to delivering the best quality products. If you have any concerns about the quality of our products, please contact us at contact@easylunches.com or 312-217-1070. Your feedback is valuable to us and helps us improve our products and services.
Contact Us
If you have any questions about our return policy, please contact us at:
contact@easylunches.com
How do I contact Easy Lunches?
If you have additional questions or need assistance, our customer service team is here to help. You can contact us through our support page.
Do you ship to Alaska, Hawaii, Puerto Rico, other U.S. territories?
Currently, we only ship to the continental US. Unfortunately, we don't offer shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations at this time. If you attempt to place an order from one of these locations, the website will not process the purchase. We apologize for any inconvenience this may cause.